Refund policy

Last updated: 2026

We hope you enjoy your purchase from VB Health. If you are not fully satisfied with your order, please read our return and refund guidelines below.

Return Eligibility
Return requests must be submitted within 30 calendar days after you receive your package. To qualify for return, items must remain unopened, unused, and kept in original factory packaging. Opened, partially consumed or used products cannot be returned due to hygiene and product preservation requirements.

Non-Returnable Items
- Opened, consumed or damaged items caused by customer use
- Gift cards
- Items marked as final sale

Return Process
1. Send an email to veenamyoaung576@gmail.com with your order number and return request within the valid return window.
2. Our support team will review your request and send approved return instructions.
3. Customer is responsible for return shipping fees unless the package arrives damaged, we shipped the wrong item, or packing error occurs on our side.
4. We recommend selecting a trackable shipping method for returns. We are not responsible for lost return parcels.

Refund Processing
Once we receive and inspect your returned goods, we will send a confirmation email. Approved refunds will be processed back to your original payment method within 5–10 business days. Refund arrival time depends on your bank or payment service provider. Original shipping fees will not be refunded except for our packing or shipping mistakes.

Damaged Items Upon Delivery
If your package arrives broken or damaged, please email us within 7 days after delivery, and attach clear photos of the outer package and goods. We will review your submission and provide proper resolution options.